ORDERING INSTRUCTIONS

We still do not have an online store for ordering, but we try to make ordering as easy as possible. Just use one of the methods below to order your casts. Because we make all our casts by hand, we do enjoy speaking with you and making sure you are getting exactly what you desire, so email or phone are preferable, but use what works for you!

SATISFACTION IS GUARANTEED! If, for ANY reason, you are not completely satisfied with a cast, please return it for exchange or refund.

Order by email:
info@francecasts.com

Order by phone:
Call (970) 221-4044

Order by mail:
France Casting
Shane H Walker, M.A.
1713 Willox Court, Unit A
Fort Collins, Colorado 80524

Postage and Insurance:

Continental US Shipping at a glance:
Small items minimum: $20-25.00
Single skull or larger: $25-30.00
Large orders: 7-9% of order total

International Shipping Prices at a glance:
Small orders to most destinations: minimum of $85.00
For larger order 12-15% of order total, prices tend to go down as order size goes up

(For a detailed explanation see below)

WITHIN THE UNITED STATES: Postage and Handling charges vary by item, size of order and delivery service requested. In general, a minimum postage and handling charge of $20-25.00 should cover ground shipping and insurance for most small single item orders with either Federal Express or USPS (2-3 business days). Skulls and larger items typically run a minimum of $25.00. If you desire faster service, please note this upon ordering and an appropriate quote will be given.

For larger multiple item orders, items can be combined and the savings passed on to you. For the most accurate shipping quotes, please request an estimate or contact us by e-mail or phone. If you would like a rough place to start, include 5-7% of the order total for your shipping charges. Sometimes that number is high, especially regarding small but high priced items like the fragments collection, so please contact us for an official quote if you have any concerns about the numbers you are seeing.


OUTSIDE OF THE UNITED STATES: Postage and handling charges vary by item, size of order, delivery service requested and final destination. For the most accurate estimate, please contact us by e-mail or phone. Our default shipping method currently is FedEx International shipping (economy or priority depending on location) because it is significantly more reliable than other international shipping methods and is delivered direct to your door, and not therefore held up in customs. We pay for shipping and insurance to your destination, but do not pay customs and taxes on these orders as they vary from country to country. For most international shipping orders this means a minimum of around $80 per box shipped or 10-12% of the total order for large orders. This should provide a rough estimate for budgeting purposes. Less expensive as well as more expensive methods are also available upon request.

Please contact us for specific shipping information.
Note: All formal estimates come with an accurate shipping quote.

DUTIES AND TAXES:

Due to the varying nature of duties and taxes charged by international destination, we do not calculate these into our final shipping charges on estimates. We hope this is not an inconvenience, and encourage you to calculate those into your budget according to where the order will be shipped. We typically ship via FedEx which normally clears customs for you and then bills for the duties and taxes, including a small fee for this service. If you do not desire to have FedEx as your shipper, please indicate when ordering.

PAYMENT OPTIONS UPDATED:

We are now invoicing through QuickBooks, which allows us to send all final invoices with a payment link attached so we no longer need to handle your sensitive credit card data. You simply click the link and make the payment yourself. This works for both credit and debit card payments, as well as bank to bank transfers if you prefer.

Purchase Orders are always welcome
All Major Credit Cards and Debit Cards are accepted
Wire Transfers (with an added wire transfer fee of $40 to cover all bank charges)
If wire transfer is your preferred payment method, please contact us at info@francecasts.com for the appropriate banking information.



For Quick Contact Call 970-221-4044
info@francecasts.com          ©2003-2020 France Casting